July 2008:  LOCATION POLICY.  Unfortunately we have recently had several bookings in various parts of London which have been very difficult to reach because of traffic congestion.  We are sure you will agree that the welfare of our animals is paramount and we would not want any of them to suffer from being stuck in a traffic jam for hours at a time.  To this end we have decided that currently we will not be able to accept bookings in these areas.  We apologise for any disappointment or inconvenience caused and thank you for your understanding in this matter.  Please contact us to find out whether this change of policy will affect your location.